FAQ—Card Issue

Card Issue

[106] This card is associated to another hotel

Please try to fix this issue by these steps:

1. Cards that have been used under other software or other hotel accounts cannot be used.
2. The three construction cards that come with the card encoder cannot be used.
3. If there are devices such as "ID card readers", please keep a distance from them.
4. Use the NFC Tools Android app to check whether the card is a non-encrypted M1 S50 card.
5. Please try again. Sometimes the card encoder may give a false error code 106. After ensuring that the problem can be reproduced stably during the operation, then handle it according to the above process.

[1002], [1003] Failed to connect with the card encoder

Please try to fix this issue by these steps:

1. Regarding device connection: Right-click on the Start menu on your computer, select "Device Manager", then choose "Ports" and check whether "Silicon Labs CP210x USB to UART Bridge (Com3/Com5)" exists. If it doesn't exist, there is a problem with the device connection. Please try replacing the computer's USB port, the data transmission cable, the computer, and the card encoder.
2. If there is a problem with the driver, it is recommended to re-download and install the driver.

Here are the instructions for Win 10 and Win 7:

Generally, install the first 64 in the red square. If failed, please try x86 in the red square.

Note: Please unzip the package into your computer first.

If all these ways fail, please replace the encoder or try on a new computer.

[-1] Failed to request card service

Ensure that you have downloaded and run the program

[47] Operation failed. Please replug the card encoder.

Please check if the card encoder's indicator light is functioning properly and if there is a "beep" sound when a card is placed on the encoder.

1. If both the indicator light and the "beep" sound are normal:
   • Try restarting the computer and replacing the data cable.
   • If replacing the data cable does not resolve the issue or if the card encoder cannot be upgraded, try replacing the card encoder.
2. If the indicator light is not lit or there is no "beep" sound:
   • Try replacing the card encoder.

[4] Failed to connect to card encoder

Don't use construction card. Please try with a brand new card.

[102] No card detected. Please try again

1. Please check whether there are any devices within 10 centimeters that interfere with the radio frequency signal of the card encoder.
2. The card was not placed in time or was placed in the wrong position. Please try to issue the card again.

[105] Failed to read card

1. Please replace the data transmission cable of the card encoder and try again.
2. If it doesn't work after retrying, please encrypt the card encoder and then try again.

How to encrypt the card encoder? 【Devices】-【Card enoder】- Encrypt card encoder

3. If it still doesn't work, please extract the logs and hand them over to customer service to analyze the problem.

The card encoder is busy. Please try later.

1. Operate after the light on the card encoder starts flashing.
2. You need to exit the software before operating, and don't close the card issuance pop-up window.

Failed to connect to card encoder. Please check the device and make sure the driver has been properly installed.

Please turn off the card issuance program of the third-party software.

The operation page has always been showing the message "Please place the card".

There are two possibilities as follows.

1. The current card is not a usable one. Please use the S50 Mifare 13.56HZ card.
2. It is caused by the lack of DLL files in some Windows 7 systems, and the sectors used by the card encoderr cannot be viewed in the 【Devices】-【Card enoder】- Sector settings in card encoder. Please replace the computer or reinstall the system.